We are committed to getting your order to you safely and on time.
This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Please feel free to reach out for any clarifications or requests regarding shipping. 
 

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will generally be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email containing tracking information when/if available.
 

2. Shipping Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

Delivery estimates will be provided when you provide us the neccery information, we recommend a window of 30 days so there is no situation where you run out of the products. 

Delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier disruptions, customs processing, holidays, or other circumstances outside our control.
 

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, weight, and selected shipping method.

From time to time or at some point, we may offer free shipping promotions. Any applicable free-shipping terms will be displayed on our website or at checkout.
 

4. Order Tracking

Once your order has been shipped, we may provide you with a tracking number if possbile.

You can use the tracking information provided by the shipping carrier to monitor your delivery.

Please allow up to 48 hours for tracking information to become available after your shipping confirmation is sent.
As the tracking number is provided by the third party carriar you may need to follow up with their procedures and website for informaiton. 
 

5. Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order.

If you notice an incorrect address, contact us as soon as possible at our email or contact form. We will do our best to update the address before the order is shipped.

Once an order has been shipped, we may not be able to change the delivery address.

We are not responsible for delays or additional costs caused by an incorrect or incomplete shipping address provided by the customer.
 

6. Lost, Stolen, or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location.

You should also contact the shipping carrier directly.

If you are still unable to locate your package, contact us at email or contact form and we will do our best to assist you.
 

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide your order number along with photographs of the damaged package and product.

We will review the situation and, where appropriate, arrange a replacement or refund in accordance with our Return and Refund Policy.
 

8. International Shipping

At this point in time we ship only inside Germany.
We may offer international shipping to selected countries.

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are generally not included in the product or shipping price unless explicitly stated at checkout.

Customs processing may also cause additional delivery delays.
 

9. Shipping Restrictions

Some products may be unavailable for delivery to certain countries, regions, or addresses due to legal, carrier, or logistical restrictions.

If we are unable to ship your order to the address provided, we will contact you and, where appropriate, offer an alternative delivery option or refund.
 

10. Delivery Delays

While we work with reliable shipping providers, we cannot guarantee specific delivery dates.

Delivery may be delayed due to circumstances including:

• Severe weather

• Public holidays

• High shipping volumes

• Carrier disruptions

• Customs delays

• Incorrect or incomplete addresses

• Events outside our reasonable control

We appreciate your patience if an unexpected delay occurs.
 

11. Contact Us

If you have questions about your order or our shipping policy, please contact us via email or contact form.



 

Last updated: August 24, 2026